Role of the Ombudsman












            ******************************************************************************************

            *
            ******************************************************************************************
            Main Activities of the Ombudsman


            The main activities of the Ombudsman include in particular:


            a. investigating complaints related to bullying, discrimination, inappropriate behaviour, 
            treatment, sexual harassment, bossing, mobbing, conflicts of interest, unjustified delays,
            where the competent authority fails to act, as well as violations of legal regulations, in

            regulations of the university or its constituent parts, and other similar conduct directed
            affected person,

            b. providing assistance to persons who contact the Ombudsman, or, where appropriate, refer
            other competent bodies or institutions,
            c. receiving suggestions and initiatives aimed at addressing systemic problems related to 

            entrusted responsibilities,
            d. identifying problems and barriers that negatively affect the working, study, and academ
            the university,

            e. providing methodological guidance and helping to create an appropriate environment for 
            f. preparing recommendations for the resolution of individual cases for the relevant autho
            proposing systemic changes to prevent such situations.


            Procedure for Handling Cases


            a) Situations Falling Within the Ombudsman’s Remit
            Based on a submitted complaint, the Ombudsman contacts the complainant for further necessa
            of the situation and to reach a mutual agreement on the subsequent course of action. The s

            of resolution always depends on the nature of the issue, as well as the needs and interest
            complainant(s).


            Possible ways of addressing complaints are strictly individualized and may include, for ex
            - providing support and the opportunity to share a difficult situation brought to the Ombu
            referral to appropriate resources,

            - mediating contact between the parties to a conflict (e.g. student vs. teacher, employee 
            etc.), with the aim of achieving an amicable resolution,
            - representing complainants in negotiations in complex and particularly sensitive cases (e

            sexual harassment),
            - supporting the resolution of the situation through contact with the relevant bodies of t
            its faculties (e.g. head of department, vice-dean, dean).


            The Ombudsman handles complaints without undue delay, no later than within 30 days; in mor
            within 60 days from the receipt of the complaint.


            b) Situations Outside the Ombudsman’s Remit
            After reviewing the complaint, the complainant is informed that the matter does not fall w

            Ombudsman’s remit. At the same time, the complainant is offered recommendations on how to 
            given matter.